Key Responsibilities

• Develop new policies, Standard Operating Procedures (SOP), and Work Instructions (WI) to support operational governance and compliance.
• Review, update, and revise existing SOP/Policy/WI documents to ensure alignment with current business processes and regulatory requirements.
• Monitor the implementation and compliance of released SOP/Policy/WI across all relevant business units.
• Identify, design, and drive internal operational improvement initiatives with measurable business impact.
• Collaborate cross-functionally with process owners to validate, finalize, and socialize documentation changes.
• Facilitate workshops and alignment sessions to ensure buy-in and understanding of new or revised standards.
• Maintain a document control system to track policy versions, review schedules, and implementation status.
• Analyze existing business processes to identify inefficiencies and recommend improvements.
• Ensure that process improvements are operationally adopted, not merely documented.
• Champion a culture of continuous improvement and operational excellence across the organization.

Required Qualifications

• Bachelor's degree in Business Management, Industrial Engineering or a related field.
• Minimum of 3 years of experience in Business Process Improvement, SOP Development, Quality Management, or related areas.
• Familiarity with governance frameworks, compliance processes, and document management best practices.
• Proven experience writing clear, structured operational documentation for diverse business functions.
• Strong analytical and structured problem-solving skills.
• Excellent written and verbal communication skills; ability to simplify complex processes into actionable documentation.
• Detail-oriented with strong organizational skills and the ability to manage multiple documentation projects simultaneously.